Frequently asked questions

BOOKING TERMS

  • All bookings are paid in full prior to your charter

    All bookings are only pencilled in a if you have contacted Rob directly before visiting the the payment portal. If you have used the online portal then your booking is confirmed at the time of payment. We recommend you call Rob if you are looking at multiple day charters for Tuna or Shark fishing before clicking a date.

  • In the event of cancellation due to weather we will endeavour to find you a new date. If this is not possible or does not work for you then you will receive a full refund.

  • Our Flexible Cancellation Policy means we'll find you a new date if you have complications at your end. A new date could mean next week or month or season, if we can't satisfy you with a suitable date in the same year.

    If you cancel the charter more than 30 days from the charter date you will receive 100% charter fee refund less a £150 cancellation fee. Charter cancellations by the client less than 30 days from the charter date will receive 50% charter fee refund. Charter cancellations by the client less than 7 days from the charter date will receive 0% charter fee refund.

  • Like you we do not like hidden charges so there are none applied. Extra fees may be added but only after discussion with Rob on the day. For example your Tuna Charter is 10 hours in duration, if you wish to stay an extra hour this is charged for at the agreed rate. We can take payment for this aboard the vessel.

  • As with Big Game fishing and many Field Sports the world over, ‘tipping’ the crew at the end of your charter is considered the norm. The guys aboard Eloise work very hard and are away from home for extended periods. Showing your appreciation for their effort goes a long way however if you do not agree then you are in no way obliged.

ONBOARD FAQ

  • Strictly soft soled shoes please. You are not hiking up the Brecon Beacons or walking across a farm; shooting pheasants. Wellington Boots are ok but can be very restrictive when you are in a fighting chair.

  • The weather forecast obviously will dictate your attire. If you're not used to going out on a boat, it will always feel less warm than it does on land. Bring clothing allowing for it to feel 5c less. Most people will feel warm enough in a t-shirt in the summer months but still pack a hoodie/top. If the forecast says rain, then bring waterproof clothing too. We hope you don't need it.

    We have a cabin so whatever you bring, if you're cold we can keep you warm. We do not provide wet weather gear. When you are in the fighting chair or stand up harness you will become pretty hot very quickly as the fight and adrenaline begins to kick in. we will advise you to be ready for your turn on the day… trying to take multiple layers off during battle can prove quite tricky.

  • Of course, so long as you believe they'll enjoy it. Remember, a boat is a confined space and your trip is a long day. We'll do all we can to ensure their safety and enjoyment. If they get seasick and we have to return to port there is no option to refund your day.

  • No.

  • No. You are responsible to bring your own lunch / picnic on the day. Unless of course, you have booked the Elderflower Experience day and you will be treated to an extravaganza of culinary delights.

  • Yes. We provide a selection of soft drinks and bottled water. We also have tea and coffee making facilities but due to the nature of trolling for Tuna it is unlikely the crew will have time to make hot drinks throughout the day.

  • Yes. However boat toilets are nothing like household toilets... and before you ask, we have no idea why. Even on larger boats they still have small toilets. The main difference is that they don't tend to do well with 'number 2s'!!! Best to get your morning ablutions out of the way before setting off.

  • Anyone can get motion sickness. It happens when your brain receives conflicting information from your body, your eyes, and your inner ear (which tells your brain how your head is moving). There are many types of both prescription and over-the-counter medicine available for seasickness. Make sure to read the labels though. Most of these medicines require that you take them prior to sailing. It’s no use taking them when you are out at sea and already feeling unwell. One of the big side effects of these medications is drowsiness. Some products use different ingredients that don’t make you as sleepy, but they may not work as well. You'll have to bring your own if you're worried about seasickness - we can't supply drugs aboard the vessel.

    Ultimately, if you're feeling unwell and it won't go away, we'll head for more sheltered waters or in the worst case the Harbour.

Contact us.

Rob Thompson
07725 563562